Gaileen Sutton

Posts Tagged ‘service’

The Need For Soft Skills In Today’s Work Environment

March 8th, 2010

Uco Guy

Individuals with limited exposure to the world of work may lack the “soft skills” needed to get a job, stay employed, and advance. Soft skills are the nontechnical skills, abilities, and traits that workers need to function in a specific employment environment. They include four sets of place of work competencies: problem-solving and other cognitive skills, oral communication skills, personal qualities and work ethic, and interpersonal and teamwork skills.

There are different ways to provide soft skills training to individuals moving into the workforce. A job readiness curriculum that emphasizes employability skills is one approach. Soft skills training can also be incorporated into vocational training and other program activities. Agencies that provide employment-related services can structure programs to simulate the workplace. Some skills which can enhance employment ability are as follows:Building with the Basics: Grammar and Punctuation E-Mail Gems Professional Writing Skills Speak Smart: Oral Grammar Taking the Grr out of Grammar Aerial Lift Conducting Effective Accident Investigations Confined Space Entry Cutting Worker’s Comp Costs Defensive Driving Fall Safety Forklift Safety Having an Effective Safety Committee Hazard Communications Hazard Identification Hazardous Energy Control (Lockout/Tag out) Hearing Safety Job Safety Analysis Ladder Safety Office Ergonomics OSHA Recordkeeping Personal Protective Equipment Preventing Back Injuries Respiratory Safety Scaffold Safety The Supervisor’s Role In Preventing Accidents Trenching and Shoring Safety Violence in the Workplace Work zone Safety Call Center Training: Sales and Customer Service Training for Call Center Agents Business Ethics for the Office Customer Service: Critical Elements of Customer Service Marketing and Sales Mastering the Interview

An analysis of employers reveals they encourage the hiring of entry-level workers with soft skills. Researchers found that a positive attitude and reliability are the two qualities that employers identify as most important when hiring someone for entry-level work .Problems with interpersonal and other soft skills are a major barrier to employment that employers do not believe they can address on their own.

In addition, post-employment activities, such as case management, support groups, mentoring, and job coaching, provide opportunities to work on soft skills based on clients’ work-related experiences. One challenge for agencies is to assess and document soft skills. Agencies can market their soft skills training to employers and work with local employers to develop standards for job readiness.

These programs teach cognitive and behavioral skills that provide workers and supervisors with the insights and skills to resolve work-related problems and succeed in social interactions. Changes in entry-level work, such as a greater emphasis on teamwork, customer service, and decision-making, and changes in the characteristics of job applicants have led organizations to develop curricula that help disadvantaged individuals build soft skills. Soft skills include personal qualities that promote employment success, such as self-esteem, motivation, and a willingness to learn.

Problems with interpersonal and other soft skills are a major barrier to employment that employers do not believe they can address on their own.Surveys of employers reveals they encourage the hiring of entry-level workers with soft skills. Researchers found that a positive attitude and reliability are the two qualities that employers identify as most important when hiring someone for entry-level work.

Soft skills might be trivialized now but in the months to come they will be a requirement for Job placements. The need to start getting soft skill training is very important and can not be over emphasized.All employees who lack soft skill training will be in limbo when the skill is required from them.

Looking to find the best deal on online training, then visit www.ucertifyonline.com to find the best advice on online courses for you.

Posted in Gaileen's Blog

Tags: ADMIN, career, employment, ENHANCE, health, job, marketing, MOTIVATE, safety, sales, service, SOFTSKILLS, TELEMARKETING, work, Your Health

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How Health Care Fraud Affects You

January 20th, 2010

Adriana Noton

People always look for ways to get something for nothing. This may be even truer in cases of health care fraud. This affects each and every person in the United States in a number of ways. If you know of anyone committing any type of health care fraud then you should report them to the proper authorities right away. Help protect your family and everyone in America by helping to wipe out this type of fraud. A criminal attorney in Fort Lauderdale or even a criminal lawyer may be needed.

Fraud within the health care system raises insurance prices. For every claim insurance companies pay that are fraudulent we pay higher premiums. It may not be fair but this is exactly what happens. The premiums are raised so that companies can recuperate money that has been paid out to those who shouldn’t have received it to begin with.

Health care fraud within the government has an even bigger affect. Not only do your tax dollars pay for this but it means that care may be taken away from those who deserve it and are in desperate need. Imagine children not being able to receive care they need because an adult is getting free care simply because they don’t want to work.

This type of fraud also leads to stricter policies and regulations. Medicine that is needed may not be available to some people because a select few abuse it. Pain medicine is the most widely regulated due to people with addictions. This in turn means that some people may suffer in pain due to not being able to get the proper medications.

Of course it isn’t just individuals who commit fraud. Doctors and hospitals are involved as well. Some may submit bills for services they didn’t provide. Some doctors and hospitals have even gone as far as to create ghost patients. Often times this could be as simple as performing procedures that are not necessary.

Some of these types of fraud are very hard to prove. Unnecessary procedures, for instance, may be the hardest to prove. What one doctor considerers unnecessary another can argue is perfectly legitimate. Unless you have access to the doctor’s records and know exactly what his orders were then there may be know way of knowing if fraud was committed.

Health care fraud also occurs through medical identity theft. This occurs when a person uses another persons insurance to receive health care service. This may occur because the person is uninsured or simply doesn’t want to use their own insurance. This could even be so the person can receive narcotics without using their own name.

Fraud is a growing problem in our society. It hurts every honest person in one way or another. Because of fraud it is very possible that some of the programs we rely on could be discontinued. If these programs are taken away it could cost innocent lives.

If you know anyone who is guilty of health care fraud then there are places you can report it to. You never even have to give your name. Help stop fraud and you can help make help insure health care is available for all who need it most.